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Coach vs. Tutor: Which Do You Need?
Pre-Arrival Guidance
We are here to answer any question you have before you get on that airplane. Let us ease your stress and worries!
Post-Arrival Guidance
From small tasks to larger issues, we can guide and support you as you adjust to your new home. We were once in your shoes, after all!
On-Going Support
We provide a safe and judgement-free zone to discuss anything that concerns you throughout your time abroad.
Academic Program Help
We can help you understand General Education and Elective courses, which Program Courses you must take, and more!
3 Steps to Prepare for Your Coaching Session
Be Specific
Your coach needs to know the specific question or concern that you need help with and the name of your university.
Bring Details
Please bring any details related to the issue to the session and please be on time. If you have a deadline to meet, let us know.
State Your Goal
Write down the goal for your session and tell your coach the goal when you arrive. If multiple sessions are needed, that's okay.
Schedule a Session
Write your awesome label here.
Student Success Coach
I’m Lena Sun (she/her), your Student Success
Coach. Having worked in the international education industry for more than 6
years, I understand you may face some challenges and difficulties, and I'm here
to help you navigate and thrive abroad. A bit about me: I speak English and
Chinese, and I’m into reading and watching sitcoms, so feel free to share what
books, series and movies you like with me. Meanwhile, if you’re looking for
study tips, general advice, or just someone to talk to about your challenges,
I’m here to help. Your journey is important, and I am committed to supporting
you.
lena.sun@shorelight.com
lena.sun@shorelight.com
Write your awesome label here.
Senior Director of Academic Operations
Hello, I’m
Dr. Sarah McKenzie (she/her). I manage the pre-arrival process for all students, and support campus teams wherever there are needs. I am originally from the UK, now based in Boston, and I have taught various subjects in my career including Shakespeare, Victorian Literature, and British History. I am passionate about helping and mentoring students to be successful in their study abroad.
sarah.mckenzie@shorelight.com
sarah.mckenzie@shorelight.com
Coaching FAQs
No Link?
Immediately after you schedule with a coach, you should get an email from Calendly with the link for the session. If you do not see the email, please contact us right away. Of course, the sooner you get the link, the better, so you won't be late for your appointment.
Need to Cancel?
If your schedule changes and you need to cancel your appointment, we understand. It is much better to cancel than to not show up! There is a link in your confirmation email from Calendly that you can use to cancel.
Missing Coach?
Sometimes a coach might have an emergency or a mix-up in their schedule. If your coach is not online within 5 minutes of your appointment start time, please contact us and provide the coach's name. Meanwhile, if you are more than 5 minutes late to the appointment, the coach will try to contact you first, but after 10 minutes they may leave.