Success Coaches

Pre-Arrival Guidance

We are here to answer any question you have before you get on that airplane. Let us ease your stress and worries!

Post-Arrival Guidance

From small tasks to larger issues, we can guide and support you as you adjust to your new home. We were once in your shoes, after all!

On-Going Support

We provide a safe and judgement-free zone to discuss anything that concerns you throughout your time abroad.

Academic Program Help

We can help you understand General Education and Elective courses, which Program Courses you must take, and more!

Be Specific

Your coach needs to know the specific question or concern that you need help with and the name of your university.

Bring Details

Please bring any details related to the issue to the session and please be on time. If you have a deadline to meet, let us know.

State Your Goal

Write down the goal for your session and tell your coach the goal when you arrive. If multiple sessions are needed, that's okay.

Schedule a Session

Write your awesome label here.

Hi, I’m Asha R. (she/her), your Student Success Coach. I have been associated with Shorelight for the past 5.5 years and have visited various campuses, including UIC and CSU. I also have met students from across the globe, and I’m aware of how it feels to be out of the country and how much support is needed during your journey with us. I'm here to support you in every aspect of your journey both academically and personally. In my free time I play badminton, listen to music, and travel. Feel free to email me or schedule with me anytime!

asha.r@shorelight.com

Write your awesome label here.

I’m Lena Sun (she/her), your Student Success Coach. Having worked in the international education industry for more than 6 years, I understand you may face some challenges and difficulties, and I'm here to help you navigate and thrive abroad. A bit about me: I speak English and Chinese, and I’m into reading and watching sitcoms, so feel free to share what books, series and movies you like with me. Meanwhile, if you’re looking for study tips, general advice, or just someone to talk to about your challenges, I’m here to help. Your journey is important, and I am committed to supporting you.

Please note that I'll be on leave from July 1, 2025 until December 6, 2025.

lena.sun@shorelight.com

No Zoom Link?

Immediately after you schedule with a coach, you should get an email from Calendly with the Zoom link for the session. If you do not see the email, please contact our Live Chat for help right away. Our Live Chat can contact the coach and get the Zoom link for you. Of course, the sooner you get the link, the better, so you won't be late for your appointment.

Need to Cancel?

If your schedule changes and you need to cancel your appointment, we understand. It is much better to cancel than to not show up! There is a link in your confirmation email from Calendly that you can use to cancel, or you can email the coach or ask our Live Chat to cancel for you—just give them the coach's name and your appointment day and time.

Missing Coach?

Sometimes a coach might have an emergency or a mix-up in their schedule. If your coach is not on Zoom within 5 minutes of your appointment start time, please contact Live Chat and give them the coach's name. Meanwhile, if you are more than 5 minutes late to the appointment, the coach will try to contact you first, but after 8 minutes they may leave.

Shorelight's Center for Academic Success

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